Tuesday, April 7, 2015

Open Sessions for the Next University Plan for IT 2015-2018

We Want You!
Now is your chance to attend an open session and provide your input for the next University Plan for IT. Help us prioritize what is important to you and learn how we can improve our services. We want to hear your voice!

Attending the open sessions is important but don't forget to take part in the surveys. There are two surveys, one for the current IT plan (2012-2015) which includes questions about infrastructure initiatives, University applications initiatives, and customer service initiatives and one for the future IT plan (2015-2018) which has a few demographic questions and space to write in any ideas you may have for the next IT plan. All survey results are confidential and will only be used for the purpose of this study. The results will be reported in aggregate form and cannot be identified individually.

You can find everything you need to know about both IT plans on the IT Planning website. Hope to see you at an open session!

Open Sessions
April 8, 2015 - Main Campus
2:00 - 3:00 p.m.
UCB 203 (Founders' Room)

April 17, 2015 - Main Campus
11:00 a.m. - 12:00 p.m.
UCB 213

April 22, 2015 - Kendall College of Art and Design
11:30 a.m. - 12:30 p.m.
Location TBD

Thursday, April 2, 2015

Who ya gonna call?

Call 4822 for all your technology needs
Do you ever have problems with the technology you're using and get frustrated? Never fear, the TAC is here! The Technology Assistance Center is here for you 24 hours a day, 7 days a week. No problem is too big, or small, for us to handle. Just call extension 4822 and let us make your day better. You can also go to the My Tech Support site and chat with a support specialist, request remote assistance, or email us. Who knew there were so many ways to get help with your technology needs! Let us be your superheroes and save your day!

Ext. 4822 | TAC@ferris.edu | 877-779-4822 | 231-591-4822


Tuesday, March 31, 2015

ITS Annual Customer Satisfaction Survey

Each Spring semester, Information Technology Services sends out a university wide satisfaction survey to all employees to determine how well we are providing "Knock Your Socks Off" service to our customers. We urge you to participate in this survey so we can receive your valuable input on our current support and initiatives and compare it to previous years' data. 

We certainly hope that we are providing you with superior customer service but if we aren't, we can't fix it unless you tell us it's broken. It is only with the direction of our customers that we can truly provide the "Knock Your Socks Off" service that you deserve.

"Those who cannot learn from history are doomed to repeat it." 
-George Santayana

Print Management Services Program

At the beginning of 2015, the Admin and Finance division entered into a print management contract for networked printers with Michigan Office Solutions (MOS). The intent of using print management services is to gain visibility and control of printing, which helps you save money, and streamlines service and support for end users. Here are just a few of the benefits of print management services.

Cost Analysis Example
This example shows how much a department can save when enrolled in the MOS print management service program. The department currently prints 1000 black & white pages and 400 color pages per month. The cost per page on the MOS plan decreases to $.012 for black & white pages and $.10 for color pages which results in a cost savings of over 62%.

Cost Analysis Example

Please take a few minutes and read about the additional benefits of the MOS print management service and some frequently asked questions.

Contact Sharon DelBello at ext.3025 or sharondelbello@ferris.edu for questions regarding the MOS print management service program or if your department is interested in signing up and saving money!

Friday, February 27, 2015

Verismic Power Management Program Update

The Verismic Power Management Program continues in the Implementation Phase. Buildings that have already received the power management profile include General Services, Granger, CSS, first floor of FLITE, Ice Arena, Sports Complex, and Prakken.

The power management profile will affect all computers in these buildings that connect (permanently or temporarily) to the wired network. Wireless networks will be included at a later date. Computers will enter sleep mode after two hours of inactivity. To learn how to wake up your computer from sleep mode, click here

Some specialized use computers may need to be excluded from this program, for example, those that are critical to building controls, digital signage, or printing for a computer lab. To request an exception, call 231-591-4822 or write an email to TAC@ferris.edu with the subject of “Computer Power Management exception request”. Please provide your name, building code, room number, phone number, computer name, and barcode number of the computer(s), as well as a description of why the computer needs to be excluded. Leadership will review each request on a case-by-case basis.

Note: A University wide exception has already been made for Microsoft Surface Pro, Dell Venue, and HP Pro x2 tablets. We understand that the typical sleep time for these types of devices is much less than the power management program adheres to and this global exception will help conserve battery life for your device. New models will be added as an exception as University standards are developed. If you have a Windows tablet that is not a Microsoft Surface Pro, Dell Venue, or HP Pro x2, please use the procedure above to request an exception for your model.

If you have any questions or comments, please contact TAC at 231-591-4822 or toll free at 877-779-4822, or by email at TAC@ferris.edu

Thursday, February 26, 2015

March Town Hall - Technology Assistance Center

Miss the town hall? Catch up with the Tegrity recording here.

Technology Assistance Center

Please join us for our outreach effort as the Technology Assistance Center presents a brief overview of what is happening in TAC and ITS and how it affects you.

Friday, March 6, 2015
1:00 p.m. - 2:00 p.m.
Michigan College of Optometry 
Room 210

Presentation Topics:
New PC vendor - HP/Sehi
MyFSU Upgrade
Verismic Power Management Program
File Storage Space
Digital Signage
Free Adobe & Microsoft Products for Faculty & Staff
Q & A session at end of presentation

For more information:
Sharon DelBello
Coordinator of Technical Education & Outreach
Technology Assistance Center

Time Off Request System - Update

You may recall that Information Technology Services hired a consulting firm to develop the replacement time off request system to work in our new Office 365 environment. As we tested and retested the product that was developed, we felt the functionality and features were not adequate for the university to use. Although much work and effort has gone into the development of the new system, we decided to look at other options.

The good news is that in the past year, many new commercial products became available that have many of the features we have been looking for. Information Technology Services, Human Resources, and Payroll revisited the functional criteria, and developed a short list of potential vendors. This short list should be narrowed down to the top two by the end of February.  Watch for a University Wide Notice for presentations of the top two products, and attend if you are interesting in helping us select a solution.  The goal is to decide on a product by the end of March.

We will keep you informed on the product selection and implementation time lines in future communications.

We know that the current process is difficult to use, and we apologize for the inconvenience that this has caused you. Thank you for your patience.

Written By
John Urbanick
Chief Technology Officer
Ferris State University