Tuesday, December 9, 2014

New Windows PC and Laptop Vendor Selected

In a cost-saving and service improvement measure, the University is changing computer providers. Beginning January 2, 2015, we will be switching from Dell to Hewlett Packard (HP) as the preferred manufacturer for our Windows PCs and laptops, and for office printers. SEHI, a HP reseller in Michigan, will be the vendor we work with. This does not change anything related to our Apple vendor relationship.
The Ferris Desktop and Classroom Standards Committee formed a subcommittee to reevaluate our current Windows-based desktop and laptop provider and to explore other options for the University. Three vendors responded to our requests for review, including our current vendor, Dell. Over the several month process, the subcommittee considered many factors to make this product decision, with the main objective being to deliver the best overall value to members of the Ferris community. The HP products and services offered through SEHI best matched our needs. This new contract will allow us to save 10-20% on the cost of desktops and laptops for the University, which means approximately $60,000 in savings based on the previous year’s purchases.
We are working with SEHI to ensure our processes and procedures are ready to go in January. We have a web page where you can check out FAQs here about the change. We will update the University when we finalize the details.
If you have any additional questions, please contact the TAC at (231) 591-4822 or toll-free at (877) 779-4822.

Tuesday, September 30, 2014

Sharon DelBello, New TEO Coordinator

Technical Education and Outreach logo.

Sharon DelBello is replacing Jody Gardei as the TEO Coordinator.  For the time being, she will be serving as liaison between the University community and ITS.  Please feel free to call Sharon with suggestions, questions, or concerns.  Her contact information is listed below.

Office:  West 108
Phone:  231-591-3025
Email:  SharonDelBello@ferris.edu

October is National Cyber Security Awareness Month

Cybersecurity is a shared responsibility.
Are you doing your part?
  •  96 percent of Americans feel a personal responsibility to be safer and more secure online.
  •  93 percent believe their online actions can protect not only friends and family but also help to make the Web safer for everyone around the world.
  •  When asked why they don’t always do all the things they can or should do to stay safer online, Americans said they simply lacked the information or knowledge (28 percent) – a surprising finding that surpassed  other hurdles often cited by the media. Only 12 percent said online safety was too expensive, while just 5 percent said they were too busy to take the extra step.

To read more facts like these and tips on how to stay safe online at work and at home visit http://www.staysafeonline.org/ and http://www.stopthinkconnect.org/.

New Technology Assistance Center Employees

The Technology Assistance Center is pleased to announce two new members to the team, Andy Kaminsky and Sharon DelBello. Andy is replacing Mike Johnson in TAC Second Level Support and Sharon is replacing Jody Gardei in Communication and Outreach.

Andy Kaminsky

Andy Kaminsky is originally from Sparta, Michigan. He entered the U.S. Army after high school and returned to Grand Rapids after his initial enlistment, where he went to school at ITT Technical Institute and Grand Valley State University. He worked for the Defense Logistics Agency, and enlisted in the U.S. Army Reserves. Upon graduation Andy returned to active duty and earned his commission. He served in several assignments around the United States, Europe, Asia, and the Middle East. After nearly 28 years of service, Andy retired from the U.S. Army and returned to Michigan.  

Sharon DelBello

Sharon DelBello graduated from Western Michigan University with a Bachelor’s degree in Business Administration, majoring in Computer Information Systems. She has 10 years of experience working in IT at a financial institution. Sharon enjoys working with people, learning new things and is super excited to be an FSU Bulldog!

How strong and safe is your password?

Image Reference: SC Magazine
Do you or someone you know do any of the following?
·         Write down your non-temporary passwords on sheet of paper, sticky note, or in carry-on notebook
·         Save your passwords in a plaintext format or even excel spreadsheet with password protection only
·         Store your password file in manila folder with the rest of your confidential folders on top of your desk, under your keyboard, taped to the back of your monitor, unlocked cabinet drawer or similar convenient place
·         Use the same username and password for each personal and professional login account
·         Have a hard time remembering passwords for different accounts and dread changing them
·         Use password following only the minimum password requirement of 8 characters, at least 1 number, and upper case letter

Friday, August 22, 2014

New Computer Power Management Program for University Computers

Physical Plant - Energy Management and IT Services are in the process of implementing a non-disruptive PC Power Management system for University owned laptop and desktop computers (excluding Kendall and Apple Macs at this time) this fall that will reduce the energy consumption of campus computers. The program will detect when a computer in your office, classroom, or lab has not been in use for a period of time and will induce “sleep” mode.

Create and View your Tickets on the Technology Portal

The Technology Service Portal allows you to create your own tickets, add extra notes to your ticket, and more.
Not convinced? Are you asking, what can you do in this portal? How does this help you?
Here are The Facts:
You can:
  • Submit a ticket
  • Check the status of a ticket
  • Add comments to the ticket to give the technician more information
  • View upcoming and recent changes/maintenance to major systems
  • And more!