Monday, December 10, 2012

Adobe Acrobat Pro - Using Comments

Has anyone ever asked you to read over a paper they wrote or to look over a document to make sure everything is correct? Try opening the document into Adobe Acrobat Pro and using the Comment feature. You can add sticky notes, highlight, attach, insert, replace, cross out, or underline contents of the document. Anything you would need to help edit a document without printing it off and red-penning it. 

Thursday, December 6, 2012

Resale Store Closure During Break


Happy Holidays to everyone!  The Computer Equipment Resale Store will be shutting down for the Winter break starting December 14th, 2012.  It will be back up and ready to serve January 15th, 2013.  Hope to see you then, and Happy New Years!

Wednesday, December 5, 2012

Stop. Think. Click.

The holiday season is filled with lots of smiles, joy, celebration, and scam artists. Malicious attackers use impersonation and deception practices to entice the user into revealing personal or University information and commit fraud. One method to do that is called phishing. 

Phishing scams are usually fraudulent emails which appear to originate from a legitimate source like a student, service

CPS Clickers for Spring 2013

Spring semester is right around the corner. If you will be using the CPS clicker system for Spring 2013, please email the TAC with a list of classrooms where you will be using CPS.

CPS version 6.71 is the current version being used at Ferris. TAC will ensure the software and receiver are installed on the computer in the podium before the first day of classes. Please contact Jody Gardei if there are any questions.

Training Sessions for December 2012

The following training sessions are available from the TAC's Technical Education & Outreach team for December 2012: 

Tegrity (Intermediate): Thursday, December 13, 2012 from 10-11 am in FLITE 114


This session provides those who know how to create a lecture capture using Tegrity with a hands-on overview

Thursday, November 15, 2012

November Resale Store Promotion

Receive 15% OFF all Desktops and Laptops at the Computer Equipment Resale store on November 26th - November 30th, 2012 when you enter the promotion code "Turkey" on the Payment Methods page. Item availability is limited.  Also, check out our Facebook page for additional savings opportunities.

Training Sessions Offered in November

The following training sessions will be offered by TAC's Technical Education and Outreach team in November:


NetSupport School 11 Training will be offered November 28th @ 11AM in BUS-104.

How Safe is Your Computer?

The Technology Assistance Center's Technical Education and Outreach team will be hosting a security forum for faculty and staff on Friday November 30th at 10 AM in Granger 102.  This forum is a fun and interactive way to learn more about different computer security threats and how they may be hurting you and the University.  You will walk away knowing how to better protect yourself, your information, and the University. To give us an idea of how many people will be attending, please register by clicking here.

Wednesday, November 7, 2012

Do Not Disturb on iOS

Did you know that you can now set your iPhone & iPad to "Do Not Disturb" mode during meetings?  If you have upgraded to iOS 6, this option will be available when you go into "Settings".  When "Do Not Disturb" is ON you will not receive push notifications, or calls – so there will be no interruptions during your meetings!  However, as a default option, if a person calls twice within three minutes you will receive the second call so you will not miss an emergency. If you have any questions about this or anything else

Friday, October 12, 2012

New Features in Microsoft Word 2010

If you still use Microsoft Word 2007 and have not made the switch to the 2010 version, you may be missing out! Microsoft Word 2010 has some new features that include customizing the icons and tools in the ribbon, protection mode, backstage view,

Happy Cyber Security Month!

The National Cyber Security Alliance (NCSA), a consortium of government agencies and private industry sponsors, brings you National Cyber Security Awareness Month (NCSAM) every October. National Cyber Security Awareness Month is a national campaign designed to increase the

Thursday, October 11, 2012

What is the FSU Software Link For?



Have you ever requested software to be installed on your computer? If so, you have probably experienced the process that takes place.  It normally starts by contacting the TAC to create a work order. Then a

Introduction to Adobe Creative Suite 6

In this session, participants will learn about the Adobe Creative Suite 6 software collection, the difference between the Creative Suites and how they can be utilized to their maximum capabilities. 

This session is designed for students, staff, or faculty members who are interested in learning more about the

Wednesday, October 10, 2012

New! Training Schedule for Fall 2012

The TAC Technical Education & Outreach team now has a training session calendar for fall semester posted on their web site. Click here to go to the Technical Education & Outreach website, then select "View Calendar of Events" from the links available in the right column. 

Monday, October 8, 2012

October 2012 Resale Store Promotion

Receive 10% OFF all Desktops at the Computer Equipment Resale store on October 22 through October 26, 2012 when you enter the promotion code "Ghost" on the Payment Methods page. Item availability is limited. Also, check out our Facebook page for additional savings opportunities.

Why Can't I Upgrade to the Latest OS?

Apple has just released Mac OS X Mountain Lion. Microsoft is getting ready to launch Windows 8. Why does TAC wait to upgrade computers to the latest operating system? 

Any time a new operating system

Tuesday, September 25, 2012

iPads for Beginners Training Session

There will be a training session on iPads for Beginners offered by the Technical Education & Outreach team on October 12th at 2:00pm in FLT 133. In this session participants will learn about iPad settings and discover helpful applications to use on the job. Those who attend will leave knowing how to connect to the network, check

Snagit 11 Training Session

There will be a Snagit Training Session offered by the TAC's Technical Education & Outreach team on October 2, 2012 at 11AM in FLT-114. By the end of this session participants will understand how to use Snagit 11 & Snagit 11 Editor.  The course will cover how to take all kinds of screen captures and modify them with shapes, stamps, and

Thursday, September 13, 2012

September 2012 Resale Store Promotion

Receive 40% OFF all PCs at the Computer Equipment Resale store on September 24 through 28, 2012 when you enter the promotion code "123456" on the Payment Methods page. Item availability is limited. Also, check out our Facebook page for additional savings opportunities.

Monday, September 10, 2012

Windows 7 Training Session

There will be Windows 7 Training offered by the Technical Education & Outreach team on September 24th at 11:00am in FLT 114.  In this session participants will learn the new features of Windows 7.  By the end of the course participants will have an understanding of Jump Lists, Taskbar Preview, the Snap to function, and various other tools that will make work easier and more efficient.  This session is very basic; no previous knowledge

Using a Document Camera With Tegrity

Did you know that if you are recording a class session in Tegrity, you can capture the document camera? To do this, you will want to open the document camera through the computer desktop, not using the podium control panel. There will be

Create a New Tab in MyFSU for Lotus Notes

Remembering how to get to the web version of Lotus Notes (also called iNotes) can sometimes be a challenge. Why not remove that challenge by creating a new tab in MyFSU

Is That a USB Thumb Drive?

Have you ever found what you thought was a USB thumb drive in a computer? It may have actually been an eInstruction CPS RF receiver. These receivers are strategically placed in classrooms where instructors are using CPS. These devices are very expensive, so if you have found one and don't know what to do with it, please contact the TAC at X4822 and let them know. Someone will come pick it up from you or you may drop it off at the TAC in

Wednesday, August 29, 2012

How to Find the Older Version of FerrisConnect Courses

You might recall that you could get there multiple ways to get to the different versions of FerrisConnect --you could click on the FerrisConnect icon, go through the My Courses channel on the Academics & Services tab, or

Help Spread the Word About Maintenance Night!

Instructors - please consider adding a link from your on-line courses, or considering handing out/physically posting this
 "mini poster" to let students know about scheduled maintenance nights and all the ways they can contact the Technology Assistance Center.

New Technologies in the Classroom

The TAC's Audio/Visual team was busy upgrading the technologies in many classrooms this summer.
  • PHR 101 received system control and audio upgrades
  • MCO 210 now has video conferencing capabilities
  • MCO second floor seminar rooms added digital controls and inputs

Friday, August 24, 2012

Free Technology Learning Opportunities for Ferris Employees!

New to the TAC this fall, the Technical Education & Outreach team provides learning opportunities on the use and application of standard technologies (both hardware and software) to employees (including student
employees) of Ferris State University.

Student Technology Services (STS) and Telecommunications Have Moved

The STS store has moved from the West building to to room 108 in the Rankin Student Services Center (above the bookstore) effective August 6, 2012. The hours of operation will continue to be 8:00 am to 5:00 pm Monday through Friday. 

Tegrity Lecture Capture Updated

This summer, an upgrade was applied to the Tegrity Lecture Capture Service to add new features and capabilities, including new upload recording options

Thursday, August 23, 2012

New Ferris WiFi


Don’t you hate it when you try to use the campus wireless network and that pesky Cisco Clean Access (CCA) authentication web page pops up, asking for your ID and password, sometimes multiple times a day? Well, we have some good news for you! The network techs are rolling out a new, secure wireless network service on the Big Rapids campus to eliminate that annoyance starting the morning of
August 14. After going through a quick one-time registration process with

Adobe Acrobat X Pro Training


There will be an Adobe Acrobat X Pro Training session offered by the Technical Education & Outreach team on September 7th at 11:00am, in FLT 114. In this session, participants will learn about Adobe Acrobat X Pro. Participants will also create, edit, manipulate, import, and export PDF files/documents. This session is designed for staff or faculty members who desire to gain the necessary skills

Licenses Added for Lynda.com Access

Due to the increased demand for access to Lynda.com online training videos, the TAC has increased from 10 to 20 concurrent user licenses. This means more people will be able to request access to Lynda.com and keep their access active for longer periods of time.

Contact the TAC at 231-591-4822 to request

TAC Redeploys Technicians to Academic Buildings

The TAC has redeployed computer technicians out to four different geographical pod locations on the main campus. Technicians will now be closer to the customer areas to address emergencies.

You will still contact the TAC first to place a work order for assistance. Technicians will continue to receive their work from the TAC's work order system.

Written by Jody Gardei

Meet the New TAC Staff

The TAC has some new faces since last spring. Check out the TAC's staff directory listing to learn more about them and the veteran TAC staff.

New employees:

  • Josh Cochran
  • Robert Hazekamp
  • James Swearingen
  • Sean Waanders
  • Nathan Wallace

Project Roll-out: Concur Travel Management Service

It's been coming and it's finally here. This past month the ITS department rolled out  a new application called Concur.

Now that Concur has been launched, what now? Well that's a good question.  We would like your help. This August the University launched

NetSupport School v11

For those of you who have never used NetSupport School before, it is classroom training software that provides teachers the ability to instruct while also maintaining their classroom management skills in a computer lab setting. As the instructor, you will have access to each student's computer without having to look over their shoulders. NetSupport School allows you to view, direct, and even

Monday, August 13, 2012

Apple OS Update - Mountain Lion

Apple recently released a new version of the Mac OSX operating system, which some of you my know as Mountain Lion.  At this time, ITS is recommending users do not upgrade to Mountain Lion due to unknown compatibility issues that may arise

Friday, August 10, 2012

Provide Building Information When Hiring New Employees


It is important to include a building name for a new employee when filling out documentation provided to HR, even if you are unsure of the exact office location. The work order system used by TAC technicians to respond to work orders uses the building name to forward work orders out to technicians

Friday, August 3, 2012

End of Free Antivirus for Students

Symantec Endpoint Protection is no longer available for free to students at Ferris. Students will need to have one of four antivirus/security software packages to get their computer on the network. Click on this link to learn more. 

Meet the New First Level Support Coordinator in TAC

The TAC is happy to introduce Nate Wallace, the new coordinator for First Level Support. He comes to us from Calvin College where he received 6 years of experience as a Customer Support Specialist. Nate also played a more technical role as the Systems Engineer for the Windows Desktop Environment and was instrumental in the implementation of the Virtual Desktop Infrastructure (VDI) system into Calvin’s computer lab environment. His experience with

FileBank Alternatives


With the increase of free online services that provide large file transfers, the Ferris IT department will be decommissioning the large file transfer service called FileBank. FileBank will be taken offline permanently in mid September 2012. We encourage you to look at one of the following links for a

Missing Left Menu in FerrisConnect Learn

If you are missing the left menu in Blackboard Learn, it is because the menu has been collapsed.  Hover your mouse over the line located on the left of the screen.  When the line becomes bold or lights up, double click on it to expand the menu and get it back. 

Written by Jackie Hughes

New Respondus 4.0 Key

Respondus 4.0 is a program used by many instructors here at Ferris to create and upload assessment questions into FerrisConnect. After July 31, 2012, Respondus 4.0 users will be prompted to enter the 2012-2013 installation password. If you need the password, call the TAC at 231-591-4822.  

August Resale Store Promotion

Receive 50% OFF all items at the Computer Equipment Resale store on August 1st through August 31st, 2012 when you enter the promotion code "ABCDEFG" on the Payment Methods page. Item availability is limited.  Also, check out our Facebook page for additional savings opportunities.

Tuesday, July 10, 2012

Active Directory Update

Back in February ITS announced its plans to move from Novell to Active Directory. Testing within ITS is complete and we are currently working with our first customer unit, University Advancement and Marketing (UA&M),

New Features in Microsoft Excel 2010


Have you made the switch to Microsoft Excel 2010 yet? There have been quite a few changes in the appearance and functions of Excel since 2007.  New features of Excel 2010 include paste previews, sparklines, improved table formatting, and pivot tables. Check out this Lynda.com video that compares Excel 2007 and Excel 2010. 

Click here to see a list of the top

Training Survey Results

The results of the technology training survey are in! Here are the top eight training items rated in the survey:

  1. Microsoft Excel 2010
  2. Windows 7
  3. Acrobat Pro 10
  4. Microsoft PowerPoint 2010
  5. Microsoft Word 2010

July 2012 Resale Store Promotion

Receive 10% OFF all items at the Computer Equipment Resale store on July 27 through July 31, 2012 when you enter the promotion code “P6fREp” on the Payment Methods page. Item availability is limited.  Also, check out our Facebook page (Ferris State University- Computer Equipment Resale Store) for additional savings opportunities.

Monday, June 11, 2012

Editing A PDF With Adobe Acrobat X Pro


Did you know that Adobe Acrobat X Pro allows users to edit text in a PDF? All FSU owned faculty and staff office computers are licensed for the professional version of Acrobat X. If you don't already have the software installed on your office computer, this Tech Connect article will explain how to get it.

Click here to see how to edit a PDF in Adobe Acrobat X Pro.

Written by Ferris Alexander

Friday, June 8, 2012

June 2012 Resale Store Promotion

Receive 25% OFF Desktops at the Computer Equipment Resale store on June 14 through 17, 2012 when you enter the promotion code "Flag" on the Payment Methods page. Item availability is limited.   Also, check out our Facebook page (Ferris State University- Computer Equipment Resale Store) for additional savings opportunities.