Tuesday, February 7, 2012

Introducing Software Self Service

Have you ever requested software to be installed on your computer? If so, you have probably experienced the process that takes place.  You would normally start by calling or emailing the TAC to get a work order created. Next, a technician would contact you and set up a time to install the software.  When you are available, the technician would either try to install it remotely or would show up in your office.  For some software titles there is a more convenient way.

Introducing Self Service! (Update 10/12/12: This service has been renamed to "FSU Software")

Self Service is a portal that takes you to a selection of programs that can be legally installed on your computer.  You are able to access this portal through the ZEN Self Service icon on your Windows desktop (Figure 1 below) or through the Casper Self Service icon on your Mac OS dock (Figure 2 below).  The programs found in Self Service have been purchased by the University or are free and have been prepackaged for installation on your computer.  You will not need to know any serial number or license key to install these programs. 

By using the Self Service portal and installing the programs found there yourself, you will save time waiting for someone to show up or to launch the installer remotely.  You can also install the programs at your leisure and when it is MOST convenient for you.

Self Service is all about servicing your needs at your convenience!

Written by Randy Shanks