Tuesday, December 9, 2014

New Windows PC and Laptop Vendor Selected

In a cost-saving and service improvement measure, the University is changing computer providers. Beginning January 2, 2015, we will be switching from Dell to Hewlett Packard (HP) as the preferred manufacturer for our Windows PCs and laptops, and for office printers. SEHI, a HP reseller in Michigan, will be the vendor we work with. This does not change anything related to our Apple vendor relationship.
The Ferris Desktop and Classroom Standards Committee formed a subcommittee to reevaluate our current Windows-based desktop and laptop provider and to explore other options for the University. Three vendors responded to our requests for review, including our current vendor, Dell. Over the several month process, the subcommittee considered many factors to make this product decision, with the main objective being to deliver the best overall value to members of the Ferris community. The HP products and services offered through SEHI best matched our needs. This new contract will allow us to save 10-20% on the cost of desktops and laptops for the University, which means approximately $60,000 in savings based on the previous year’s purchases.
We are working with SEHI to ensure our processes and procedures are ready to go in January. We have a web page where you can check out FAQs here about the change. We will update the University when we finalize the details.
If you have any additional questions, please contact the TAC at (231) 591-4822 or toll-free at (877) 779-4822.

Tuesday, September 30, 2014

Sharon DelBello, New TEO Coordinator

Technical Education and Outreach logo.

Sharon DelBello is replacing Jody Gardei as the TEO Coordinator.  For the time being, she will be serving as liaison between the University community and ITS.  Please feel free to call Sharon with suggestions, questions, or concerns.  Her contact information is listed below.

Office:  West 108
Phone:  231-591-3025
Email:  SharonDelBello@ferris.edu

October is National Cyber Security Awareness Month

Cybersecurity is a shared responsibility.
Are you doing your part?
  •  96 percent of Americans feel a personal responsibility to be safer and more secure online.
  •  93 percent believe their online actions can protect not only friends and family but also help to make the Web safer for everyone around the world.
  •  When asked why they don’t always do all the things they can or should do to stay safer online, Americans said they simply lacked the information or knowledge (28 percent) – a surprising finding that surpassed  other hurdles often cited by the media. Only 12 percent said online safety was too expensive, while just 5 percent said they were too busy to take the extra step.

To read more facts like these and tips on how to stay safe online at work and at home visit http://www.staysafeonline.org/ and http://www.stopthinkconnect.org/.

New Technology Assistance Center Employees

The Technology Assistance Center is pleased to announce two new members to the team, Andy Kaminsky and Sharon DelBello. Andy is replacing Mike Johnson in TAC Second Level Support and Sharon is replacing Jody Gardei in Communication and Outreach.

Andy Kaminsky

Andy Kaminsky is originally from Sparta, Michigan. He entered the U.S. Army after high school and returned to Grand Rapids after his initial enlistment, where he went to school at ITT Technical Institute and Grand Valley State University. He worked for the Defense Logistics Agency, and enlisted in the U.S. Army Reserves. Upon graduation Andy returned to active duty and earned his commission. He served in several assignments around the United States, Europe, Asia, and the Middle East. After nearly 28 years of service, Andy retired from the U.S. Army and returned to Michigan.  

Sharon DelBello

Sharon DelBello graduated from Western Michigan University with a Bachelor’s degree in Business Administration, majoring in Computer Information Systems. She has 10 years of experience working in IT at a financial institution. Sharon enjoys working with people, learning new things and is super excited to be an FSU Bulldog!

How strong and safe is your password?

Image Reference: SC Magazine
Do you or someone you know do any of the following?
·         Write down your non-temporary passwords on sheet of paper, sticky note, or in carry-on notebook
·         Save your passwords in a plaintext format or even excel spreadsheet with password protection only
·         Store your password file in manila folder with the rest of your confidential folders on top of your desk, under your keyboard, taped to the back of your monitor, unlocked cabinet drawer or similar convenient place
·         Use the same username and password for each personal and professional login account
·         Have a hard time remembering passwords for different accounts and dread changing them
·         Use password following only the minimum password requirement of 8 characters, at least 1 number, and upper case letter

Friday, August 22, 2014

New Computer Power Management Program for University Computers

Physical Plant - Energy Management and IT Services are in the process of implementing a non-disruptive PC Power Management system for University owned laptop and desktop computers (excluding Kendall and Apple Macs at this time) this fall that will reduce the energy consumption of campus computers. The program will detect when a computer in your office, classroom, or lab has not been in use for a period of time and will induce “sleep” mode.

Create and View your Tickets on the Technology Portal

The Technology Service Portal allows you to create your own tickets, add extra notes to your ticket, and more.
Not convinced? Are you asking, what can you do in this portal? How does this help you?
Here are The Facts:
You can:
  • Submit a ticket
  • Check the status of a ticket
  • Add comments to the ticket to give the technician more information
  • View upcoming and recent changes/maintenance to major systems
  • And more!

Keeping Ferris Data Secure

The University is currently in the process of developing data classification and data handling policies and procedures, along with rolling out new technology to make our data more secure.
Please do not store Ferris Confidential or Restricted data in the “cloud” (OneDrive, Drop Box, Google Docs, etc.), on your computer’s hard drive, or on removable

Get Connected to the Ferris Network at iConnect

iConnect, hosted by Student Technology Services (STS), will take place in the IRC August 22nd through August 24th. At iConnect, STS technicians will assist you with connecting your devices to the Ferris network. You will need:
  • The desktop or laptop that needs to be connected
    • Please bring a power cord for laptops
    • Monitors are not needed for desktops
  • A Ferris ID (Bulldog Card)

Free Microsoft Office for Students

Ferris State University is now offering Microsoft Office to students for FREE! As long as you’re a current student at Ferris, you’ll be able to use this software for free.
Download Office for FREE and get:
  • Get the latest version of Word, Excel, PowerPoint, Outlook, and more!
  • Installation on up to 5 PCs and Macs!
  • 5 additional installations on tablets and phones, including iPhone and iPad!
  • Gain valuable skills on the world’s most popular productivity software!
  • Use the same programs as the faculty to ensure full file compatibility!

Microsoft Products Available for Employee Home Use

Several Microsoft products are now available for employees to purchase for personal use via the Microsoft Home Use Program. The Microsoft Home Use Program will be the only method to
purchase software for home use through the University. Student Technology Services (STS) will no longer offer software for purchase through their office.

New Technology Purchasing Process

The eHSARF system is no longer being used to submit technology purchase requests using University funds. The new system is accessible through MyFSU, via the MyFSU tab, Login Links channel, Technology Service Portal link.
The link to the “How to Submit a Technology Purchase Request” document below is a quick way to get started using the system. The link to the “Technology Service Portal Training Video” below

Thursday, July 24, 2014

June Satisfaction Survey Winner

Each time you complete the satisfaction survey emailed to you after the TAC has closed a work ticket, you will be entered into a drawing to win a free lunch at The Rock. The drawings will be held at the end of each month throughout 2014. The winner for the month of June is

Acrobat Advanced Search

Are you unable to find a PDF file that you know you created and saved in a specific folder? There is a solution to finding lost documents! The tool is Acrobat Advanced Search.

Monday, July 21, 2014

FLITE Office 2013 Upgrade

Office 2013 will be installed on all open space and lab computers in the FLITE building this summer, 2014. 

Training on Office 2013 is available through Atomic Learning and Lynda.com.

Learn How to Use Assistive Technology

Accessibility key on a keyboard
Did you miss the webinar on Atomic Learning Features and Assistive Technology? Not a problem! The webinar was recorded, so you may view it at your convenience. 

OneDrive Now Has 1 TB of Space!

Microsoft Office 365 logo
Microsoft has now increased all Office 365 OneDrive storage space to 1 TB (terabyte). This does not affect your mailbox space; just your file storage “in the cloud.”
In a post on the OneDrive Blog, Microsoft explained the move to

Monday, June 30, 2014

Reassuring Our Customers

Knock Your Socks Off Customer Service image
Everyone wants to be assured that the people they come in contact with are capable of helping them. Some may call in with a preconceived idea of the type of customer service they will receive. It is our job to reassure you that we can and will help.

The following are a set of reassurance factors that TAC staff follow to help create trust with you, our customers.

New Computer Bundles at the Equipment Resale Store

Fireworks display during Fourth of July Celebration
This month is all about savingsThe Computer Equipment Resale Store now has Dell Computer System bundles, equipped with everything you need to get connected. Systems include a desktop, a 15" LCD Flat Panel monitor, Dell keyboard and mouse combo, speaker set, and every cable you need to get your system up and running.

June 2014 Satisfaction Survey Drawing Winner

Enter to win survey winner logo
Each time you complete the satisfaction survey emailed to you after the TAC has closed a work ticket, you will be entered into a drawing to win a free lunch at The Rock. The drawings will be held at the end of each month throughout 2014. The winner for the month of May is

Tuesday, June 24, 2014

Outlook Training Needs Assessment

Technical Education and Outreach team logo
Now that you have had an opportunity to experience the new Outlook email and calendaring system, your input is needed to help decide what training is needed to help you use the product more efficiently.

Please take five minutes to let the Technical Education and Outreach team know which areas to focus on as we develop training options for Outlook. 

Link to Outlook training options feedback form

Pilot Software Virtualization Opportunity for Faculty

Image of a globe surrounded by many computing devices connected to it via a straight line.
Did you know Ferris has a pilot virtual desktop system that allows students to log in from almost any computer and access Ferris-specific software titles typically only available in computer labs? Now is the time to submit your requests to add software titles to the virtual desktop.

Requests are due to the Technology

Making Scanned Text in a .pdf Document Editable

Do you have a document that you scanned in and saved as a .pdf that has text you want to edit?

Here are simple steps to follow to make scanned text editable:

Upload Mobile Photos Wirelessly to SnagIt Using Fuse

TechSmith, the creators of SnagIt, have a mobile app called TechSmith Fuse. Fuse can be used to retrieve photos and videos from your mobile device to SnagIt Editor on your desktop computer. The TechSmith Fuse app is available for iOS, Android, and

Using Adobe Reader on Touch Devices

Do you ever find yourself with work to do when you've only have a smartphone or a tablet handy? Good thing it's easy to use your mobile touch device to read, comment on, or sign PDF files with the free Adobe Reader mobile app. Take a look!

Wednesday, May 14, 2014

April Satisfaction Survey Winner

Each time you complete the satisfaction survey emailed to you after the TAC has closed a work ticket, you will be entered into a drawing to win a free lunch at The Rock. The drawings will be held at the end of each month throughout 2014. The winner for the month of April is

Web and Media Accessibility Training in Big Rapids

Join the Technology Assistance Center, Faculty Center for Teaching and Learning, and the Disabilities Services Office the week of June 9, 2014 to learn more about web and media accessibility; what it is and how to create accessible media such as PDF files, Word documents, videos, and websites.

Web and Media Accessibility Training in Grand Rapids

Join the Technology Assistance Center, Faculty Center for Teaching and Learning, and the Disabilities Services Office on June 4, 2014 to learn more about web and media accessibility; what it is and how to create accessible media such as PDF files, Word documents, videos, and websites.

Tuesday, May 13, 2014

Computer Equipment Resale Offer for May 2014

It’s time for an upgrade! We’ve upgraded all dell desktops. We’ve also added iMacs to our line up.
We’re offering 20% off all Dell desktops purchased on the Computer Equipment Resale site starting May 16 until May 23, 2014. Enter promotion code TC0514 on the Payment Details page. Item availability is limited. 

Writing Effective Emails

Picture of effective email
Here are 7 simple rules to follow when writing an email:

What Does Reliability Mean to TAC?

Picture of Knock Your Socks Off

Reliability is an important part of customer service. We know customers' want to work with someone they feel they can depend on. We know the customers' also want to have confidence in our ability to help them. In the Technology Assistance Center (TAC) reliability to us is our ability to

Adding a Link to a PDF II

Picture of the tools menuThere are several ways to use links in a PDF. In an earlier blog I covered how to use a link that will bring them to a different location within the document. In this blog I will cover adding a link to the document that will open a web page.   

To add a link:  
  • Click on Tools
  • Click on Content Editing
  • Go down to Add or Edit Link
    • Click on Add or Edit Link

Dell Member Purchase Program

Did you know as an employee of Ferris you can receive discounts on Dell computers and Microsoft Office for personal use? Plus other items!

Tuesday, April 22, 2014

Information for Mac Users Using Outlook 2011

We have found that Outlook 2011 client for Mac cannot access the archives that are migrated over from Lotus Notes.

If you are a Mac user that had Lotus Notes archives migrated to Outlook, you will need to use the web client to get to the archives. In other words,

Friday, April 11, 2014

Migrating Your Archives from Lotus Notes to Outlook

Information Technology Services is working on getting your Lotus Notes archives copied over to Outlook’s online archive before May 9, 2014. For information on the project visit:

Tuesday, April 8, 2014

Lynda the Trainer

Lynda helped me learn how to use Quick Parts in Outlook 2013. She also helped me learn how to set up Lync. I don't know what I would do without her!

Lynda isn't really a person, but Lynda can help you learn

Convert a PDF to a Word Document

Do you have a PDF file that needs to be edited in Microsoft Word, but you don't have the original Word .doc file? Follow these simple steps so that you can save the PDF as a .doc and open in Word to edit it:
  • Open your file in Adobe Acrobat Pro XI.

Monday, April 7, 2014

Welcome Rob Johnston to TAC

The TAC is happy to introduce a new part-time computer technician, Rob Johnston. Rob graduated from Ferris in 1988 with a degree in Automotive Management and after 20 years of working in that industry, he decided in 2009 to return to school to pursue a degree in Computer Information Technology. Rob's goal is to turn his education and work experience into a full-time position with Ferris.

Rob has been married to his wife for 20 years and has two daughters. He likes to spend time enjoying the outdoors with his family. Welcome to Ferris Rob!​

April 2014 Equipment Resale Store Promotion

We’re offering 60% off all Dell desktops purchased on the Computer Equipment Resale site starting April 17 until April 24, 2014. Enter promotion code TC040714 on the Payment Details page. Item availability is limited. Also check out our Facebook

Wednesday, March 12, 2014

Just-in-Time Training Option for Office 365

Imagine sitting at your desk reviewing your email in Outlook and you discover you need to know how to create a signature block. You log into Lynda and type in "Outlook 2013 signature" in the search box. You choose Filter by: Videos from the left menu and find

February Satisfaction Survey Drawing Winner

Each time you complete the satisfaction survey emailed to you after the TAC has closed a work ticket, you will be entered into a drawing to win a free lunch at The Rock. The drawings will be held at the end of each month throughout 2014. The winner for the month of February is

Acrobat Pro XI Tip: Reducing PDF Size

Do you have a PDF that is too large to send in an email? There is a way to resize your document in Adobe Acrobat Pro XI without recreating it.

Go to File, Save As Other, Reduced Size PDF…

Choose a version of Acrobat in the Make compatible with box. Choose the version of Acrobat based on the version of Acrobat the receiver has installed on their computer. The file size will be smaller if you choose

March 2014 Computer Equipment Resale Promotion

To kick off Spring, we’re offering 40% off all items purchased on the Computer Equipment Resale site on March 20, 2014.  Enter promotion code TC030614 on the Payment Details page.  Item availability is limited.  Also check out our Facebook page (Ferris State University - Computer Equipment Resale Store) for additional savings opportunities. 

Outlook 2013 Tip: Set The Default Printer Paper Tray

To change the default printer paper source in Outlook 2013, use the setting within the Print screen of Outlook. Keyboard shortcuts are included in parenthesis for those who prefer to use them over the mouse.

To do set the default printer tray from within Outlook 2013, select the email

Wednesday, February 19, 2014

Windows XP and Office 2003 Support Ends April 8, 2014

On April 8, 2014 Microsoft will no longer be providing security updates for Windows XP or Office 2003. If you or a student employee are using a computer in an office environment and it still has the Windows XP operating system on it or Office 2003, please contact the TAC at tac@ferris.edu or

Monday, February 17, 2014

Adding Bookmarks to PDFs in Adobe Acrobat Pro X

Do you have a lengthy PDF file? Would you like to separate information to make it easier to find what you are looking for? Try using the Bookmarks feature in Adobe Acrobat Pro X:

What is Data Hygiene?

There is much more to data hygiene than just cleaning and maintaining your data. Data Hygiene means keeping the information that is on your computer clean. Viruses and other malware can steal data that is on your computer. 
You shouldn't save data on your computer that is confidential. Confidential data should

Wednesday, February 12, 2014

Survey Drawing Winner for January 2014!

Enter to win.
Each time you complete the satisfaction survey emailed to you after the TAC has closed a work ticket, you will be entered into a drawing to win a free lunch at The Rock. The drawings will be held at the end of each month throughout 2014. The winner for the month of January is

Monday, February 10, 2014

Have You Heard of Vimeo?

When you make a video and want to upload it to the Internet, the first place you probably think to go is YouTube. But there is another well-known video hosting site called Vimeo. YouTube is a video giant, with over 72 hours of video being uploaded every minute. Vimeo, on the other hand, is much

Thursday, February 6, 2014

Verify Emergency Text Alert Information

Have you signed up to receive text messages to your cell phone in the event of a campus emergency?

Students and employees are strongly encouraged to verify/set up your cell phone information to receive text alerts in the case of an emergency and receive weather updates.  Please login to MyFSU, and on the MyFSU tab, look for the Emergency Text Alerts channel.  Click on the Emergency Text

Friday, January 24, 2014

MS Office 365 Q & A Sessions for February

Did you miss the recent open sessions to learn more about the Lotus Notes to Office 365 migration?  You’re in luck; we added some more!  Click here to go to the Microsoft Office 365 site for dates, times, and locations.

Friday, January 10, 2014

Mac OS X Keyboard Shortcuts

Mac OS X Keyboard Shortcuts
There are a lot of helpful keyboard shortcuts for Mac OS X. Here are a few everyone should know and use on a daily basis. They will help you be more efficient at using your computer.