Monday, June 30, 2014

Reassuring Our Customers

Knock Your Socks Off Customer Service image
Everyone wants to be assured that the people they come in contact with are capable of helping them. Some may call in with a preconceived idea of the type of customer service they will receive. It is our job to reassure you that we can and will help.

The following are a set of reassurance factors that TAC staff follow to help create trust with you, our customers.

New Computer Bundles at the Equipment Resale Store

Fireworks display during Fourth of July Celebration
This month is all about savingsThe Computer Equipment Resale Store now has Dell Computer System bundles, equipped with everything you need to get connected. Systems include a desktop, a 15" LCD Flat Panel monitor, Dell keyboard and mouse combo, speaker set, and every cable you need to get your system up and running.

June 2014 Satisfaction Survey Drawing Winner

Enter to win survey winner logo
Each time you complete the satisfaction survey emailed to you after the TAC has closed a work ticket, you will be entered into a drawing to win a free lunch at The Rock. The drawings will be held at the end of each month throughout 2014. The winner for the month of May is

Tuesday, June 24, 2014

Outlook Training Needs Assessment

Technical Education and Outreach team logo
Now that you have had an opportunity to experience the new Outlook email and calendaring system, your input is needed to help decide what training is needed to help you use the product more efficiently.

Please take five minutes to let the Technical Education and Outreach team know which areas to focus on as we develop training options for Outlook. 

Link to Outlook training options feedback form

Pilot Software Virtualization Opportunity for Faculty

Image of a globe surrounded by many computing devices connected to it via a straight line.
Did you know Ferris has a pilot virtual desktop system that allows students to log in from almost any computer and access Ferris-specific software titles typically only available in computer labs? Now is the time to submit your requests to add software titles to the virtual desktop.

Requests are due to the Technology

Making Scanned Text in a .pdf Document Editable

Do you have a document that you scanned in and saved as a .pdf that has text you want to edit?

Here are simple steps to follow to make scanned text editable:

Upload Mobile Photos Wirelessly to SnagIt Using Fuse

TechSmith, the creators of SnagIt, have a mobile app called TechSmith Fuse. Fuse can be used to retrieve photos and videos from your mobile device to SnagIt Editor on your desktop computer. The TechSmith Fuse app is available for iOS, Android, and

Using Adobe Reader on Touch Devices

Do you ever find yourself with work to do when you've only have a smartphone or a tablet handy? Good thing it's easy to use your mobile touch device to read, comment on, or sign PDF files with the free Adobe Reader mobile app. Take a look!