1. Why are we switching?
After reviewing our current and alternative vendors, the decision was made to switch based on hardware reliability, and cost savings.
Expected cost savings will be around 10-20%.
According to our overextended computer count, we should be purchasing 1,500 computers per year. However, we are currently purchasing about 800-1,000 computers per year with the majority being Windows based.
We can expect to save approximately $90,000 per year by using 750 Windows based computers per year, at an average desktop/laptop cost of $1,200 and figuring 10% savings. This number is likely conservative.
No. Orders should maintain the current timeline. Standard orders should arrive within 10 business days.
We have had several examples of hardware issues that Dell has accepted responsibility. Hundreds of small form factory computers had defective power supply capacitors. Battery recalls is another example. Close to 100 defective monitors in our summer PCR phase. SEHI and HP have committed to using resources from SEHI or HP to address hardware issues on-site. This should save technician time and aside from someone helping to coordinate, the majority of the labor is on the vendors. I believe this will make their quality check program more valuable since they would want to minimize the number of these types of occurrences. For other aspects, time will tell.
There will be subtle differences between the systems, but most of the customer expectations will still be met.
No. We will maintain a four (4) year warranty.
No. A person wishing to place an order will use the the Technology Service Portal.
They have consumer and business lines, just like Dell, with comparable lifelines of 18 months on the business side.
At this time, it is too soon to tell.
Yes. PCR16 will be HP purchased through SEHI.
We will continue to use any Dell equipment until the end of its life. The HP equipment is for new purchased starting January 2nd. However, we may elect to do some experimental purchasing to test the waters and refine processes.
There may be some unanticipated challenges, but most of the transition should be smooth.
17. Will Dell still let us do warranty repairs? Will employees and students with personal Dell computers still be able to take their computers to STS for repairs?
Yes. Employees and students will also be able to visit STS for repairs on their computing devices.
We are still unsure a this time.
Tablets were removed from the evaluation and will be reviewed separately at a later time.
HP is a global company based out of Palo Alto, California. The company's US operations is headquartered in Harris County, Texas.
Expect discounts from Dell to last through December 31st. HP discounts will begin on January 2nd, 2015.
The pricing for student/personal purchases will be around the same as the University discounts. Yes, it will be a similar percentage off.