Tuesday, March 31, 2015

ITS Annual Customer Satisfaction Survey

Each Spring semester, Information Technology Services sends out a university wide satisfaction survey to all employees to determine how well we are providing "Knock Your Socks Off" service to our customers. We urge you to participate in this survey so we can receive your valuable input on our current support and initiatives and compare it to previous years' data. 

We certainly hope that we are providing you with superior customer service but if we aren't, we can't fix it unless you tell us it's broken. It is only with the direction of our customers that we can truly provide the "Knock Your Socks Off" service that you deserve.

"Those who cannot learn from history are doomed to repeat it." 
-George Santayana

Print Management Services Program

At the beginning of 2015, the Admin and Finance division entered into a print management contract for networked printers with Michigan Office Solutions (MOS). The intent of using print management services is to gain visibility and control of printing, which helps you save money, and streamlines service and support for end users. Here are just a few of the benefits of print management services.

Cost Analysis Example
This example shows how much a department can save when enrolled in the MOS print management service program. The department currently prints 1000 black & white pages and 400 color pages per month. The cost per page on the MOS plan decreases to $.012 for black & white pages and $.10 for color pages which results in a cost savings of over 62%.

Cost Analysis Example

Please take a few minutes and read about the additional benefits of the MOS print management service and some frequently asked questions.

Contact Sharon DelBello at ext.3025 or sharondelbello@ferris.edu for questions regarding the MOS print management service program or if your department is interested in signing up and saving money!