Showing posts with label employee. Show all posts
Showing posts with label employee. Show all posts

Monday, July 21, 2014

FLITE Office 2013 Upgrade

Office 2013 will be installed on all open space and lab computers in the FLITE building this summer, 2014. 

Training on Office 2013 is available through Atomic Learning and Lynda.com.

Learn How to Use Assistive Technology

Accessibility key on a keyboard
Did you miss the webinar on Atomic Learning Features and Assistive Technology? Not a problem! The webinar was recorded, so you may view it at your convenience. 
 

OneDrive Now Has 1 TB of Space!

Microsoft Office 365 logo
Microsoft has now increased all Office 365 OneDrive storage space to 1 TB (terabyte). This does not affect your mailbox space; just your file storage “in the cloud.”
In a post on the OneDrive Blog, Microsoft explained the move to

Monday, June 30, 2014

Reassuring Our Customers

Knock Your Socks Off Customer Service image
Everyone wants to be assured that the people they come in contact with are capable of helping them. Some may call in with a preconceived idea of the type of customer service they will receive. It is our job to reassure you that we can and will help.

The following are a set of reassurance factors that TAC staff follow to help create trust with you, our customers.

New Computer Bundles at the Equipment Resale Store

Fireworks display during Fourth of July Celebration
This month is all about savingsThe Computer Equipment Resale Store now has Dell Computer System bundles, equipped with everything you need to get connected. Systems include a desktop, a 15" LCD Flat Panel monitor, Dell keyboard and mouse combo, speaker set, and every cable you need to get your system up and running.

June 2014 Satisfaction Survey Drawing Winner

Enter to win survey winner logo
Each time you complete the satisfaction survey emailed to you after the TAC has closed a work ticket, you will be entered into a drawing to win a free lunch at The Rock. The drawings will be held at the end of each month throughout 2014. The winner for the month of May is

Tuesday, June 24, 2014

Upload Mobile Photos Wirelessly to SnagIt Using Fuse

TechSmith, the creators of SnagIt, have a mobile app called TechSmith Fuse. Fuse can be used to retrieve photos and videos from your mobile device to SnagIt Editor on your desktop computer. The TechSmith Fuse app is available for iOS, Android, and

Wednesday, May 14, 2014

April Satisfaction Survey Winner

Each time you complete the satisfaction survey emailed to you after the TAC has closed a work ticket, you will be entered into a drawing to win a free lunch at The Rock. The drawings will be held at the end of each month throughout 2014. The winner for the month of April is

Web and Media Accessibility Training in Big Rapids

Join the Technology Assistance Center, Faculty Center for Teaching and Learning, and the Disabilities Services Office the week of June 9, 2014 to learn more about web and media accessibility; what it is and how to create accessible media such as PDF files, Word documents, videos, and websites.

Web and Media Accessibility Training in Grand Rapids

Join the Technology Assistance Center, Faculty Center for Teaching and Learning, and the Disabilities Services Office on June 4, 2014 to learn more about web and media accessibility; what it is and how to create accessible media such as PDF files, Word documents, videos, and websites.

Tuesday, May 13, 2014

Computer Equipment Resale Offer for May 2014

It’s time for an upgrade! We’ve upgraded all dell desktops. We’ve also added iMacs to our line up.
We’re offering 20% off all Dell desktops purchased on the Computer Equipment Resale site starting May 16 until May 23, 2014. Enter promotion code TC0514 on the Payment Details page. Item availability is limited. 

What Does Reliability Mean to TAC?

Picture of Knock Your Socks Off

Reliability is an important part of customer service. We know customers' want to work with someone they feel they can depend on. We know the customers' also want to have confidence in our ability to help them. In the Technology Assistance Center (TAC) reliability to us is our ability to

Adding a Link to a PDF II


Picture of the tools menuThere are several ways to use links in a PDF. In an earlier blog I covered how to use a link that will bring them to a different location within the document. In this blog I will cover adding a link to the document that will open a web page.   

To add a link:  
  • Click on Tools
  • Click on Content Editing
  • Go down to Add or Edit Link
    • Click on Add or Edit Link

Dell Member Purchase Program

Did you know as an employee of Ferris you can receive discounts on Dell computers and Microsoft Office for personal use? Plus other items!

Tuesday, April 22, 2014

Information for Mac Users Using Outlook 2011

We have found that Outlook 2011 client for Mac cannot access the archives that are migrated over from Lotus Notes.

If you are a Mac user that had Lotus Notes archives migrated to Outlook, you will need to use the web client to get to the archives. In other words,

Tuesday, April 8, 2014

Lynda the Trainer

Lynda helped me learn how to use Quick Parts in Outlook 2013. She also helped me learn how to set up Lync. I don't know what I would do without her!

Lynda isn't really a person, but Lynda can help you learn

Convert a PDF to a Word Document

Do you have a PDF file that needs to be edited in Microsoft Word, but you don't have the original Word .doc file? Follow these simple steps so that you can save the PDF as a .doc and open in Word to edit it:
  • Open your file in Adobe Acrobat Pro XI.

Monday, April 7, 2014

Welcome Rob Johnston to TAC

The TAC is happy to introduce a new part-time computer technician, Rob Johnston. Rob graduated from Ferris in 1988 with a degree in Automotive Management and after 20 years of working in that industry, he decided in 2009 to return to school to pursue a degree in Computer Information Technology. Rob's goal is to turn his education and work experience into a full-time position with Ferris.

Rob has been married to his wife for 20 years and has two daughters. He likes to spend time enjoying the outdoors with his family. Welcome to Ferris Rob!​

Wednesday, March 12, 2014

Just-in-Time Training Option for Office 365

Imagine sitting at your desk reviewing your email in Outlook and you discover you need to know how to create a signature block. You log into Lynda and type in "Outlook 2013 signature" in the search box. You choose Filter by: Videos from the left menu and find

February Satisfaction Survey Drawing Winner

Each time you complete the satisfaction survey emailed to you after the TAC has closed a work ticket, you will be entered into a drawing to win a free lunch at The Rock. The drawings will be held at the end of each month throughout 2014. The winner for the month of February is